We’re hiring! Apply to join us as a Communications Assistant (three-month contract)

Choose Love collage


Please note: applications are no longer being accepted for this role. 

Application deadline: Friday 3 July

Are you a social media ace, with top notch writing and  design skills? Do you create a mean Instagram Story? Do you know what it takes to communicate big ideas, get people on board and talk about difficult issues with sensitivity? Do you have a love of humanity that knows no borders?

If so, you could be the one we’re looking for.

We are looking for a Communications Assistant to take on a short-term, three-month role supporting our communications team, primarily working on creating and moderating web and social media content.

Due to the ongoing pandemic, the role will be home-based, with some potential for working in our London office, dependent on how the situation develops.


You will support with:

Social media

  • Create compelling, on-brand content for Facebook, Instagram, twitter on a daily basis. Copywriting skills are a must; design and video editing skills highly desirable.
  • Social listening to ensure Help Refugees is abreast of current issues and debate.
  • Reply to comments and questions on Help Refugees’ social media swiftly, effectively and in organisational tone of voice.
  • Work with Help Refugees colleagues in field teams to source content about our work on the ground.
  • Support the Communications team in planning and delivery of exciting content around key moments.


  • Help keep Help Refugees and Choose Love websites up-to-date
  • Potentially provide support to new website project.


  • Support Facebook Birthday Fundraisers.
  • Support individual and community fundraisers on our website.
  • Support online fundraising, including supporter emails and social media fundraising appeals.

Other responsibilities as necessary

  • Support on internal collating and storing of photography, video and stories.
  • Support media engagement on Help Refugees’ work.
  • Other ad hoc duties as required.


  • You’re a confident, creative communicator with excellent writing skills.
  • You’re a social media enthusiast with in-depth familiarity with Instagram (including Stories), Facebook and Twitter.
  • You have a passion for justice and human rights, especially refugee rights.


Ideally you will bring at least one of these to our work:

  • Lived experience of displacement or migration.
  • A track record of using social media platforms to raise awareness, organise and/or fundraise.
  • Design skills, using tools such as InDesign or Photoshop; ability to create beautiful and impactful visual content.
  • Basic video editing skills.
  • Experience working in the field of humanitarian aid, refugees or migration.


You choose love 

You are motivated by a love of humanity that knows no borders.

You are a doer 

You spot opportunities for impact and make things happen. You are comfortable working on scrappy passion projects and longer-term strategic campaigns. A good day is when you’ve done something to change the world.

You are a creative communicator 

You know the world is changed by stories and you want to be at the heart of telling them. You can communicate complex ideas with clarity, powerful stories with passion and understand how to move people.

You are curious 

You know good ideas can come from anywhere and are constantly looking at the world around you for inspiration.

You are a team player

You work best when part of a small, collaborative team. You are happy to muck in when needed and the words ‘not my job’ have never crossed your lips.

You are entrepreneurial

You think beyond the limits of your current role. You take risks, celebrate failure and never stop generating ideas.


In August 2015, a group of friends started using the hashtag #helpcalais to organise a van full of donations. Within a week, we had raised £56,000 and were soon receiving 7,000 items every day.

We are now one of the largest providers of grassroots humanitarian aid in Europe, and currently support over 120 projects across Europe, the Middle East and US-Mexican border.

Each of these projects is powered by ordinary people who are stepping up where governments are failing to provide even the most basic services. From those keeping rescue boats afloat, to the volunteers distributing tents and hot food, to the brave souls working under the desert sun to place water along the Mexican border.

We also support those working to build a brighter future — the teachers working to ensure refugee kids don’t miss out on an education, the therapists helping heal the invisible scars of war, and the lawyers working to unite families.

Our ‘Choose Love’ brand has been worn by Oprah, Julia Roberts, Phoebe Waller-Bridge and thousands more across the world. Our ‘buy nothing’ pop-up stores in London, New York and LA have raised more than four million and gained headlines in New York Times, The Guardian and CNN. Our founders have addressed audiences including Barack Obama, Sheryl Sandberg and the Hollywood Foreign Press Association.


  • The role will report to the Communications Manager.
  • Due to the coronavirus pandemic, the role will work from home with high levels of communication via Zoom and phone. Depending on the situation, there may be potential for some working from our Somerset House office.
  • This is a three-month role, starting as soon as possible.
  • Salary will be in line with other NGOs.


Help Refugees does not discriminate in employment matters on the basis of race, colour, religion, gender, age, sexuality or any other protected class. We support workplace diversity and believe it creates dynamic, relevant organisations, fostering spaces for innovation and creativity. We are working hard to increase the diversity of our team and encourage you to be a part of it.

We are committed to making our roles and culture inclusive. We can make reasonable adjustments throughout the application process and on the job. If you have particular accessibility needs, please get in touch and let us know any requirements you may have.

Please note: applications are no longer being accepted for this role. 

We particularly encourage you to include links to any writing, films, images or other content that you have created, that help demonstrate you meet the requirements set out in this job description.

CVs without cover letters will not be considered.

Application deadline: Friday 3 July